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Flying high

Oxford Aviation Academy (OAA) is one of the world’s leading independent providers of integrated aviation training and resourcing services. OAA has been training pilots for over 50 years and operates 105 training aircraft, 64 simulators and 10 training centres delivering an innovative and comprehensive portfolio of aviation training courses. Based at Oxford Airport in Kidlington, the OAA training centre is fully equipped to provide student pilots with all the necessary tools to help them to learn and complete their training effectively and efficiently using the very latest technology.

From the very beginning…

STL has been maintaining OAAʼs original Definity telephone system since they installed it 10 years ago. When the time came to replace the system in December 2011 STL was asked to quote along with 2 other suppliers.

Trade in

As an Avaya partner, STL knew that Avaya had a special trade in scheme running for old Definity systems when they were replaced with a new Avaya IP Office 500 system. STL was able to save OAA around £5,000 by taking advantage of this scheme and trading in their old system. On the back of this, STL won the contract to supply and install OAAʼs new Avaya IP Office 500 telephone system with 120 handsets at the Oxford Airport site.

Networking recommendation

A combination of the competitive quotation, the smooth installation and the on- going maintenance has meant that OAA has recommended that its other locations also use STL Communications. Currently STL is upgrading the telephone systems at Manchester and Gatwick Airports with a view to networking all the systems together later in 2012. STL will also be working with OAAʼs overseas suppliers in Australia, Hong Kong and USA to link their telephone systems as well.


Avayaʼs IP Office 500 gives OAA a complete solution for telephony, messaging, networking, conferencing, customer management and unified communications, providing a set of leading-edge communications capabilities to help their employees work smarter and serve customers more effectively. Says Jeremy Bolduc, Network Manager of OAA, “The new system is really easy to configure and administer, which means that we can enhance and tailor the IP Office 500 system to the specific needs of our business in-house.” With VoIP, OAA will also benefit from free site to site calls and lower calls costs. Jeremy adds, “STLʼs solution perfectly matches our needs now and provides scalability for the future as we grow and expand.”

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