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Stately home with 21st century comms

Deep in the heart of rural Staffordshire, Hoar Cross Hall Spa Resort is a Grade II listed stately home retreat that pairs period style with modern luxury. Set in 70 acres of English countryside, Hoar Cross Hall Spa Resort offers 96 bedrooms as well as spa and fitness facilities, cafés, restaurants and a bar for private and business guests from around the world. STL won the bid to install a new telephone system because we fully understood the complex requirements and so proposed the best solution.

2 into 1

With an old telephone system in the hotel and another in the spa, the brief was to bring the two together with one system that would ensure that both areas of the business worked more efficiently to provide an even higher level of service to guests.

Old and new

STL proposed the newest Samsung 7400 system with 200 handsets to deliver advanced voice, data and wireless communications over an IP platform. The new Samsung 7400 system easily integrated with the existing front of house software for guest checking in and bill generation.

Installation challenges

The installation was complex because of the size of the site and the age of the building. STL engineers worked in conjunction with the builders carrying out a refurbishment, operating in stages to fit in with the building programme. Care was taken at all times to preserve the original features of the buildingʼs interior, which were designed long before telephones existed.

Monitoring

The new telephone system enables the hotelʼs large call centre to deal with high levels of inbound and outbound calls easily. Monitoring solutions, including a display board, has helped to reduce the length of time callers are kept

waiting and shows who is answering calls, providing more efficient handling of bookings and enquiries for the hotel and spa. Hotel staff were trained by STL on how to use the system, as well as on the system administration so that they can make programme changes in house when required.

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