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Current status update:

Current Status: Good Service No Known Issues

Horizon Incident Details 09:55am 14/11/2018

Update 15/11/2018 – 01:00

All patches applied and subsequent tests confirms devices are registering successfully.

For all further service faults please contact the service team on 01993777170

For all customer enquiries relating to the recent Horizon incident please contact customerservices@stlcomms.com

Update 15/11/2018 – 16:00

We have continued to monitor the network during the day and the platform remains stable. We will continue to monitor the network over the next 48 hours.

If you require any further assistance please contact the service team on 01993777170 or service@stlcomms.com

 

Update 15/11/2018 – 9:34

Monitoring of the network confirms that the platform remains stable with continued reports of successful registrations and calls over the Horizon platform. We will continue to monitor throughout the morning but are confident the patches have resolved the issue

If you require further assistance please contact the service team on 01993777170 or service@stlcomms.com

Update 15/11/2018 – 07:25

The engineers have confirmed that the patches were applied and the work was completed successfully with no impact to service. We continue to closely monitor the platform going into the working day.

 

If you require further assistance please contact the service team on 01993777170 or service@stlcomms.com

 

Update 19:00

We have completed remaining changes to the Horizon network and we have seen normal service and traffic levels resume as of 17:48. For any customers with ongoing issues we kindly request they reboot their Horizon handsets, for any ongoing issues please contact the relevant support team for further diagnostics. There are reports of Horizon Portal pages slow to load or access, and this is due to an influx of requests to remove diverts placed earlier and we expect portal performance to improve again shortly. There will be some further works tonight. We sincerely apologise for the impact to all affected customers.

All other services are running smoothly.

Having an issue? Call our Customer Service team on 01993 777170 or Email Service.

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