Our innovative telephone systems can become a driving force for your business - with features that enhance your productivity, improve customer service and reduce your costs. Working with our partners - Avaya, Samsung and Siemens – we can provide solutions that combine the proven resilience of traditional technology with leading-edge Internet Protocol (IP) applications.
STL has an extensive track record in installing and maintaining sophisticated business communications systems, from a single-site office, school, hotel or retailer, to a multi-site enterprise wanting a converged solution with thousands of users.
Our systems are based on a modular architecture that allows cost-effective and seamless expansion, as your needs change.
Solution features can include:
- Voice over IP (VoIP) telephony solutions to make home, branch and multi-site working dramatically more cost effective.
- Seamless transfer of calls between multiple sites, home locations and mobile phones.
- Computer Telephony Integration (CTI) that allows users to manage their telephone via their PC with features such as call forwarding, diverts, speed dials, messaging and teleconferencing.
- Intelligent and even call distribution for call centres, maximising efficiency and service.
- Automatic display of the caller’s name through number matching on your contacts database.
- A coding feature that allows you to see a detailed breakdown of calls and costs linked with specific teams and customers.
- Automated call-answering (with human back-up) to ensure calls are answered and passed through quickly.
- A wide range of easy-to-use handsets with personal settings to enable easy ‘hot desking’.
