The answers to our most frequently asked programming questions can be found below and provide a step by step guide. If however, you still need further assistance or are experiencing difficulty with any aspect of programming, please contact our customer support team on 0800 316 0123.
- Changing Names on Extensions
If you wish to change the name on a display phone;
Go to the phone you wish to program
Press your transfer key and 104
Press the “Hold” key to delete the current name
Next, use the alpha numeric key pad to type in the new name.
If you need to create a space, press the # sign, if you require a letter on the same key i.e. D & E move the cursor across using the vol. + / -
Once you have finished, press Transfer key to save and exit
If you wish to change the name remotely or on a non display phone
(From a display phone)
Enter through Customer level access by pressing Transfer key and 200
1 2 3 4
Enable customer programming by pressing the vol. + key.
The screen will now say “disable”, change this to “Enable “ by pressing the vol. + key
Press your speaker key
Type in code 104
Now type in the extension number you wish to program
The cursor will move down to the bottom half of the display.
Type in the new name, using the alpha numeric key pad
Once you have finished, press your transfer key to save and exit.
(If you wish to change another name, press the right hand soft key, this will now allow you to type in the new extension you wish to program )
- Changing the Programmable Keys
Before you do any programming you must enter through Customer level access.
Press your transfer key with the handset down and 200
Type in 1 2 3 4
Your screen will say ”disable”, press the vol. + key to change to “enable”
Press Speaker key
The programming code for this is “722”.
The cursor now moves to the top left of the screen, now type in the extension number you wish to program.
The cursor now moves to the bottom left of the display, and the screen shows 01: Call 1
The volume keys allow you to scroll through the features held on each of the keys i.e. 03:CLIP
Use the right hand soft key to move the cursor to the far right of the screen.
Decide which feature you wish to assign and then press the appropriate key. For “CLIP” press number “2” on your telephone keypad 3 times etc.
When you are assigning DS (direct station) or SPD (speed dials) you must remember, once you have assigned the feature, you must then assign the location. Either the extension numbers if it is a DS key or the speed dial location if it is a speed dial. Personal speed dials are two digits and begin with “0”, system speed dials are three digits and begin with”5”. Once the key is assigned, the cursor will move to the bottom left of the screen, press your volume keys to move to the next key required.
Abbreviations for Programming
(Note: these may change depending on the level of software or the system you are using. Options in bold are the most frequently assigned features for the administrator)
AA PLAY: Auto Attendant Play AA REC: Auto Attendant Record Abandon Abandon call ACCT: Account ALARM: Alarm Ring Answer ANS/RLS ANS/ RLSkey BARGE: Barge In Bill Bill BLOCK: OHVA Block BOSS: Boss / Secretary CAD CALL: Call Button CAMP: Station Camp On CANMG: Message Cancel CBK: Call back CHIN Check in CHOUT Check out CLIP: Calling Line Identification Presentation CONF: Conference CONP CR Call record Credit Credit CS CSNR DICT: Dictation DIR: Directory DLOCK: Door Lock DND: Do Not Disturb DNDO Do not disturb overide DP: Direct Pick Up DS: Direct Station Drop Drop call DT Direct trunk DTS EP EXTMIC External mic FAUTO: Forced Auto Answer FLASH: Flash FWRD: Call Forward GPIK: Group Pick Up HDSET Headset HLDPK: Hold Pick Up HOLD Hold HOTEL Hotel IG: In & Out of Group INFDSP INQUIRE Clip inquire I SPY Mgmt listening LANREQ LCR: Least Cost Routing LISTN: Listen LNR: Last Number Redial LOG MMPA: Meet Me Page Answer MMPG: Meet Me Page MSG: Message MS MUTE Mute MW NEW New Call NND Name number date No clip Withold cli NXT: Next Caller NIGHT: Night Service OHVA: Off Hook Voice Announce OPER: Operator PAGE: Page zone PGMMSG: Programmed Station Message PAUSE PAGPK: Pick up Page Hold PRB PROG PTHR RB REJECT: OHVA Reject RETRY: Auto Retry on Busy REVW Clip review RP Ring plan (night) RSV RTO Ring time override SETDND SG: Station Group SETMG: Set Message W/O Ring SLOCAT SNR: Saved Number Redial SP: Supervisor of UCD SPD: Speed Dial SPKR Speaker STORE SYSALM TG: Trunk Group TIMER: Timer TRARPT TRSF Transfer UA: Universal Answer VDIAL: Voice Dialler Access VREC: Record Key for Voice Dialler VM Voice mail VMADM Voicemail admin VMAME VM answering machine emulation VMMSG VM message VMSCMT VMSMSG Message key (svm 800) VMSOUT VMSREC VMSVAC VREC Voice mail record VT Voice mail transfer Wake up XCHIN (To select any of these functions, simply select the alpha numeric key and press the key to find the letter. i.e. For “C” press key “2” three times etc.)
Once you have programmed the appropriate keys or functions it is imperative that you press the speaker key followed by code “721”. Type in the extension you have programmed. The cursor now moves to the bottom left hand side of the display and the word “Restore” appears. Press the Vol. + key and it will say “Save”. Press the right hand soft key and the programming is now saved. Press your transfer key to exit programming.
If you do not save key programming and you unplug your telephone programming will revert to default.
- Changing the time
If you wish to change the name on a display phone;
Press transfer 200 with the handset down
At the password prompt type in 1 2 3 4
Your screen will say ”disable”, press the vol. + key to change to “enable”
Press the Speaker key
The cursor now appears in the top left hand corner of your LCD type in code 505
The screen now shows:
OLD: 2020508:12:06
NEW: WMMDDYY:HHMMRe enter the day of the week, month and year, then the new time
Press the transfer key to save and exit
NOTE: when typing in the day, the system reads Monday as 1, Tuesday as 2 etc
- Entering Names and Numbers into the CLIP Translation Table
If you are using ISDN and have Calling Line Identification you may find this particular feature very useful. The CLIP directory allows you to input between 200 - 1000 names and telephone numbers depending on the Samsung model you have. Once this feature is activated, when someone from this particular table calls you, the name will be displayed on your LCD.
Before you do any programming you must enter through Customer level access.
Press transfer 200 with your handset down
Type in 1 2 3 4
Your screen will say ”disable”, press the vol. + key to change to “enable”
Press the speaker key
The cursor now appears in the top left-hand corner of your LCD.
Type in programming code 728, the screen now shows :
CLIP XLAT (001)
DGT:Press the right hand soft key and the cursor will move down to the space past “DGT”.
This allows you to type in the number. Next press the right hand soft key again, now type in the name that is to be associated with this number.
Press the right hand soft key again, the cursor now moves to the top right hand side of the display.
To move to the next location, use the volume plus key.
Once you have completed this, press your transfer key to save and exit.
NOTE: This is a constantly moving translation table, each time you add or remove a number they are relocated into exact numerical order.
- Forwarding your calls
To do this you do not need to enter through programming, you just simply need to lift the handset or, if the phone has hands free, type in the appropriate code.
Forwarding All Calls
Type in the code “601” followed by the extension number you wish your calls to be diverted to. (This can be an external number if you have a Samsung 7030, 7100, 7200 or 7400 if required, be sure to enter the “9” prefix first)
Forwarding on Busy
Type in code “602” followed by the extension you want to divert your calls to when you are busy.
Forwarding on No Answer
Type in code “603” followed by the extension you want your calls to divert to on no answer.
Forwarding on Busy / No Answer
This is both of the above diverts combined. It means that your phone will divert on Busy or no answer. To set this divert type in “604” followed by the extension number you require.
(If you wish to set the divert to voice mail, simply type in the voice mail group)
To clear all forwarding type in 600.
- How do I set up Pick up Groups ?
Pick up groups allow you to have groups of phones that are able to “pick up” calls within their exclusive group by pressing the star key on their telephone key pad.
First you need to decide which extensions need to go in which group.
Press Transfer 200 with the handset down
1 2 3 4
Press the vol. + key to enable programming
Press the speaker key
Type in code 302
Now type in the extension number you wish to allocate to its pick up group.
Once you have done this, the cursor moves to the bottom of the display and allows you to type in a 2 digit code i.e. 02
Press the right hand soft context key to save.
Type in the next extension you require and repeat.
NOTE: you can have up to 99 pick up groups depending on the Samsung model you have installed.
- How do I set up Groups?
Press the transfer key
Type in 1 2 3 4
Enable Cus. Prog by pressing the volume plus key
Press the speaker key
Type in programming code 601, it will take you straight to the first group (500), this is usually reserved for the operator.
If you press the volume plus key, it will move to group number 501, if you press it again, 502 etc
To create a new group, press the volume plus key until you see the group number you require i.e. 506
Press the right hand soft context key and this will move the cursor to the bottom of the display.
There are different screens associated with this programming and they are:
TYPE:
Normal Group
RING:
Unconditional / Sequential / Distribute
OVERFLOW:
000 SEC
GRP TRSF:
000SEC
NEXT PORT:
None
MEMBERS:
None
NXT HUNT:
000 SEC
GROUP BUSY:
OFF
ALLOUTNEXT:
OFF
RBT MSG:
OFF
Each time you set up a group the above need to be taken into consideration. For instance, whether you require all phones to ring at the same time when a new call comes in, or whether you want calls evenly distributed? Do you want calls to overflow to another extension or group if they are not answered?
Once you have dealt with these questions, you can start programming.
Find the group number you require i.e. 506
Press the right hand soft key to move the cursor, your screen will now say NORMAL GROUP
Now press the vol. + key, it now takes you to the ring type, if you want it to stay as unconditional, no changes need to be made, if you wish to change it to sequential, press the right hand soft key and then the vol. + until you see this selection.
Press the right hand soft key again, it will move back to the top left hand side of the screen, press it again to move it back down to the bottom of the screen.
If you need to overflow the calls, at the overflow screen type in the number of seconds you want to the call to overflow after i.e. 010 secs
Press the right hand soft key twice, once to save and again to move the cursor.Press the vol. + key twice until you see NEXT PORT: This is where you type in the extension number or group you want the calls to go to.
Press the right hand soft key again, twice and then press vol. +. You now get to a screen saying MEMBER: 01:
Press the right hand soft key top move the cursor, type in the first location, the first extension in this group, and continue until all members are added.
Once completed. Press the right hand soft context key to save and then press the Transfer key to save and exit programming.
(Some of the option listed may not show on your screen if you are programming one of the older Samsung systems,: ie: Samsung DCS, Compact 2 or 816.)
If you require support, please call 01993 777170
- How can I change the timer associated with my Voice mail?
Press Transfer 200 with the handset down
Type in 1 2 3 4
Enable by pressing the volume plus key
Press the speaker key
Type in programming code 502
Type in the extension that requires changing
Press the right hand soft context key twice
The screen will tell you how long the timer is currently i.e. 015 sec
Simply type in the new timer required, i.e. 010 sec
Press the right hand soft context key again and the cursor will return to the top left hand corner.
If you have now finished press Transfer to save and exit programming. NOTE: In default the busy no answer timer is 15 seconds, this translates to approximately 4 –5 rings. We would not recommend a timer lower than 8 seconds (3-4 rings) or longer than 20 seconds (5-6 rings)
- How to program a direct dial number
Press Transfer 200 with the handset down
Type in 1234
Enable Customer programming by pressing the Vol. + key
Press the Speaker key
Type in code 714, your display will now show –
“DID DIGIT (001)”
DGT : 100Using the vol. + key scroll through until you see the extension number you wish to re assign. (i.e. 104.)
Press the right hand soft key this moves the cursor to the extension
number at the lower part of the screen. Press right hand soft key again, screen shows: MOH: NONE PRI: NOIf this is still correct, press the right hand soft key again, this will show you the day and night destinations for this direct dial number. (i.e. 1: 104 2: 104 3: 104 4:104 5:104 6:104)
If you wish this call to go elsewhere at night time, simply key in the new destination into ring plan 1 . Or, if this information is correct continue to press the right hand soft key until you reach a screen, that says CW: N MC;99 Delete: 00
Keep pressing the right soft key, this brings you to the area where you type in the new name for this direct dial number, i.e. Farah DDI.
Press right hand soft key again screen shows: TONE:NO CAD:NO
Press right hand soft key again and the screen returns to the direct dial number. You can now volume up to the next and repeat as above.
If all programming is complete, press the transfer key to save and exit.
If you have finished, press the right hand soft key, then either scroll through for the next one or press transfer to save & exit programming.
- Personal Speed Dials for display phones
Press the transfer key with the handset down and 105
LCD shows 00: - Press right hand soft context key (under the display) to move cursor
Enter the number required making sure you have included the “9” prefix
Press right hand soft context key to save number, this will also move the cursor back to the left
LCD shows 00: 9 – (followed by your number)
Press volume + key to move to next speed dial location : 01:
Repeat the above to insert next speed dial number and continue to do so until all locations are full.
Once all the above has been completed simply press Transfer to save and exit.
To add names, press key 21 on 38 button handsets, key 13 on 14 button handsets and key 6 on 7 button handsets. Use alpha numeric keys to type in name. If you make a mistake press hold to delete, and press volume up key to make a space or move to next letter. Right hand soft key to save.
If you are using an old style Samsung handset press key number 24 (on a 24 button phone) or key number 12 (on a 12 button phone) to change to names
To dial these numbers, dial “16” followed by the two digit speed dial number or press your “SPD” key
- System Speed Dial Entry
Enter through Customer Programming
Press transfer 200 with the handset down
Type in password – 1 2 3 4
Enable Customer Programming by using the volume keys to select.
Press the SPEAKER Key
Type in the programming code 705 for system speed dials
Us the volume + key to scroll through the available locations: - e.g. 500, 501 etc.
Once a suitable vacant location has been found, (i.e. 500) press the right hand soft context key to move the cursor to allow the number required, to be entered.
Prefix the speed dial number with “9” followed by the telephone number.
To store press the right hand soft context key.
You will hear two audible tones, to advise you that the number has been accepted
To add a name to this speed dial, press key number 20 on a 38-button phone, key 13 on a 14-button phone and key number 6 on a 7 button phone. This acts as a toggle between the number entry screen and the name screen.
Press the appropriate key again to switch back to number, then to move to the next location, use the volume + key and begin again.
Continue until all numbers have been added, then press transfer to save and exit.
