ExpenseManager gives you high visibility of calls made and received across your enterprise – so you can increase efficiency and become more cost-effective in your working practices. This service also appeals to public-facing organisations that need to publish their response times as part of an openness agenda.
ExpenseManager is a standalone service that sits on your telephone system. You simply login and check what’s happening with your calls.
ExpenseManager records call activity and crunches the numbers into meaningful information - that you can use to shape the way your business communicates.
For example, you could identify:
- Phone lines that are rarely used and could be removed to save money.
- The calls, customers and users that cost you most – as well as the changes in habits that could save you significant amounts (eg. fewer mobile calls and more IP-enabled calls).
- Ways to separate your personal and business calls, to fulfil tax requirements.
- Publishable figures on how long it takes for your organisation to answer calls.
- Call usage reports that you can print or email.
