Monitoring communications with your customers, suppliers and partners is increasingly important to help you analyse your service efficiency and performance, as well as achieving legal compliance, enhancing staff training and protecting your business in disputes. STL can help you to achieve these goals with call recording solutions from market-leading providers such as Oak Telecom and Braxtel.
Our call recording solutions are suitable for businesses of all sizes. They are flexible, easy-to-install and easy-to-use, requiring minimal training.
Options range from a flexible four-port solution, which enables you to monitor and record a group of telephone extensions, through to a feature-rich solution with unlimited port capacity and integration with your corporate LAN or WAN so you can manage and monitor calls across your network.
With STL, you’ll have the ability to retrieve recordings instantly … weeks, months or even years after the recordings have been made. Conversations can be recorded, stored as a permanent record and accessed on-demand, with flexible storage and archiving methods for easy retrieval and analysis.
You can also cross-reference call recordings against your customer databases and retrieve recordings across a wide range of ‘search’ criteria.
