The performance of your telephone system is key to your efficiency and productivity – whatever the size of your organisation. With STL, you can benefit from real-time management statistics and analysis, so you can maximise performance and minimise cost. Our solutions are also especially useful if you need to achieve compliance targets and publish your time-to-answer statistics.
Are your staff handling calls effectively, maximising customer service levels? And are you using the most cost-efficient carrier for your calls? STL will help you to monitor how your incoming calls are handled. You can examine the time to answer any call. Outgoing calls from any extension or department can be listed and costed too.
Using call management technology from our vendor partners Oak Telecom and Tollring, we can provide an accurate calling pattern analysis helping you to determine the most economic carrier.
This information helps you to determine if lines are being utilised to their optimum.
If not, perhaps additional lines could spread the load or some lines could be discontinued or made available for alternative call-routing.
Discover ExpenseManager
Why not view your costs online in real time? It’s possible with our innovative ExpenseManager solution, which includes a host of powerful control and monitoring features. The solution is ideal for organisations that need to publish their call response times.
Read more about ExpenseManager
