NETWORK AND DATA SERVICES
BUSINESS MOBILES




CALL RECORDING

 

Call recording and monitoring communications with your customers, suppliers and partners is increasingly important to help you analyse your service efficiency to improve performance, as well as achieving legal compliance, enhancing staff training and protecting your business in disputes.

           

  
0800 316 0123 info@stlcomms.com
Call recording

STL can help you to achieve these goals with call recording solutions from market-leading providers such as Oak Telecom and Braxtel.

 

Our call recording solutions are suitable for businesses of all sizes. They are flexible, easy-to-install and easy-to-use, requiring minimal training.

 

With STL’s call recording solutions, you’ll have the ability to retrieve recordings instantly … weeks, months or even years after the recordings have been made. Conversations can be recorded, stored as a permanent record and accessed on-demand, with flexible storage and archiving methods for easy retrieval and analysis.

 

You can also cross-reference call recordings against your customer databases and retrieve recordings across a wide range of ‘search’ criteria.

FSA call recording

From the 14th November 2011 updated FSA guidelines for recording mobile calls come into force. Mobile communications by employees of some FSA registered organisations will have to be recorded, including voice, SMS and instant messaging.

STL can provide the best solution for your organisation to record, store, search for and playback calls made on staff mobiles, as well as calls made and received from on-site telephone systems.

Call us on 0800 316 0123 to learn how to you can get mobile compliant – don’t miss the deadline.



The key objective for the overview of our telephone systems was to save costs
and we have achieved this
with STL's suggestions
and support.

CRI