The performance of your telephone system is key to your efficiency and productivity – whatever the size of your organisation. With STL, you can benefit from real-time call management statistics and analysis, so you can maximise performance and minimise cost. Our call management solutions are also especially useful if you need to achieve compliance targets and publish your time-to-answer statistics.
Call management can provide the answer to questions such as: Are your staff handling calls effectively, maximising customer service levels? And are you using the most cost-efficient carrier for your calls? STL’s call management will help you to monitor how your incoming calls are handled. You can examine the time to answer any call. Outgoing calls from any extension or department can be listed and costed too.